Refund and Returns Policy

Refund Policy

Effective Date: 01/01/2026

At Codesmart Solutions (“we”, “our”, “us”), we are committed to delivering high-quality software development, IT services, and digital solutions. This Refund Policy outlines the terms and conditions under which refunds may be granted.

This policy is governed by the applicable laws of the Kingdom of Bahrain.

1. Scope of Services

This policy applies to all services provided by Codesmart Solutions, including but not limited to:

  • Custom software development
  • Website development
  • Mobile application development
  • System integrations
  • IT consulting and technical services

2. Consumer Rights

In accordance with Bahrain Consumer Protection Law, clients are entitled to request a refund, correction, or re-performance of services if:

  • The service provided is defective or incomplete
  • The service does not match the agreed specifications
  • The service is not delivered as agreed

3. Refund Eligibility

3.1 Full Refund

A full refund may be granted under the following conditions:

  • The project has not yet started
  • We are unable to deliver the service due to our fault
  • The delivered work significantly deviates from agreed specifications

3.2 Partial Refund

A partial refund may be granted if:

  • The project has been partially completed
  • Work has already been delivered or milestones achieved

The refundable amount will be calculated based on the portion of work completed.

3.3 Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Services fully delivered according to agreed specifications
  • Change of mind after project commencement
  • Delays caused by the client (including lack of feedback, approvals, or required materials)
  • Custom-developed or tailored solutions that have already been approved

4. Cancellation Policy

  • Clients may cancel services before project commencement for a full refund
  • Cancellation after work has started may result in a partial refund
  • All cancellation requests must be submitted in writing

5. Refund Request Process

To request a refund, clients must contact us and provide:

  • Project or service details
  • Reason for the refund request
  • Any supporting documentation (if applicable)

We will review all requests and respond within 5–10 business days.

6. Refund Method

  • Refunds will be processed using the original payment method where possible
  • Processing time may take 7–15 business days depending on the payment provider

7. Dispute Resolution

If a dispute cannot be resolved amicably, it may be referred to the competent authorities in the Kingdom of Bahrain in accordance with applicable laws.

8. Amendments

Codesmart Solutions reserves the right to update or modify this Refund Policy at any time. Updates will be published on this page.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

  • Email: admin@codesmartsolutions.co
  • Phone: (+973) 6​69 ​71​3 6​8
  • Website: https://codesmartsolutions.co/